— Contact Us
Talk to a real
human.
Whether you are a patient chasing a result, a provider stuck mid-consultation, or a sponsor with a billing question — tell us what you need and the right team will pick it up.
Head office
53, Market Street, Bajulaye Bus Stop,Shomolu, Lagos State, Nigeria
Replies within 1 business day
Support messages are triaged Monday to Friday and answered in the order they arrive.
One thread, one team
Your message is routed to the team that owns the topic you pick — no repeating yourself.
— Where To Start
Pick the route that fits your question
Patient and provider support
Trouble booking, joining a consultation, or reaching a provider? Send us the details and our support team will pick it up.
Message support →Partnerships and enrolment
Labs, pharmacies, employers, and health agencies looking to join the ITHS network start with the partnerships team.
Explore partnering →Privacy and data requests
Access, correct, or delete the health data we hold about you. Our privacy policy sets out your rights and how to exercise them.
Read the policy →— Send a Message
Tell us what you need
Fill in the form and the team that owns your topic will reply within one business day.
— FAQs
Before you write in
Support enquiries are answered within one business day. Partnership enquiries are routed to the partnerships team and typically take up to two business days.
Enquiring on behalf of an organisation?
Labs, pharmacies, employers, and health agencies get a dedicated form and a named partnerships contact.
Partner With Us